We are committed to providing on-going support and making every effort to meet the needs of our volunteers and service users. With only a small staff team, we need extra help with supporting our volunteers in their roles and ensuring our older friends are happy with the service they are receiving. As part of our on-going support we aim to make contact with as many of our volunteers and service users, in a befriending match, as possible on a six monthly basis. This is an opportunity for volunteers to talk about their role, raise any concerns and for service users to talk about how they are getting on with our services and provide any feedback.

"The calls to other volunteers has allowed me to show the caring face of Link Age Southwark and also I get the chance to make someone smile"

This role involves:

  • Calling volunteers or service users and asking them set questions about their experience
  • Recording the responses on a check-in call form in Word format
  • Logging the check-in call and a summary of the conversation on our database system and uploading the completed word document
  • Reporting back to the staff coordinator/officer

This role requires:

  • Good IT skills in Microsoft and quick to learn new IT skills
  • A cheerful and friendly personality
  • Good English language and communication skills
  • Reliability, honesty and good timekeeping
  • Able to work independently
  • Attendance at an induction and relevant training
  • Complete a basic Disclosure and Barring Service (DBS) application ( we will cover the cost of this)
  • Provide two referees whom you have known for at least 2 years for a character reference, ideally one of which should be from a previous employer, education or volunteer organisation
  • Sign a confidentiality agreement
  • Be empathetic towards the needs of older people
  • Patience and understanding
  • Understanding and commitment to working within the policies of Link Age Southwark, in particular health and safety, confidentiality, safeguarding and equality and diversity

Calls can be carried out remotely from your your own home or from the office. If carrying out the role remotely you will need access to a computer connected to the internet, an email account, and a telephone (we are unable to provide equipment to carry out this role).

We cover all reasonable expenses and are happy to provide references for volunteers who have completed 6 months of volunteering with us. 

How do I apply?

Complete online application form

If you would prefer, you can also download our application form here and email to [email protected]