Welcome to our Volunteer Resource Hub.

This is a place where you can find all of our essential documents to support you in your volunteering role. As part of our effort to be more environmentally friendly, we are hosting all of these documents on our website rather than printing them out. If you would prefer a hard copy of any of the documents, please contact the volunteering team in the office who will be pleased to arrange this for you. 

Volunteer Handbook

In reading this document you will gain a fuller understanding of our mutual commitments, a summary of our key policies, procedures and guidance to enable you to volunteer safely, responsibly and with confidence.

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Befriending Visits Indoors Guidelines

As of 19 July 2021 Government restrictions have been eased, meaning befriending visits are permitted inside the service user's home, in the garden or you can meet to go for a walk. We want to support volunteers and service users to ensure that visits are as safe as possible and this guidance will help you with making a face-to-face visit to a service user.

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Gardening and Practical Task Guidelines

These guidelines have been developed to safeguard both volunteers and service users while gardening or in-home tasks are being carried out during the pandemic. 

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Practical Guidelines and Frequently Asked Questions

This is a reference document for all volunteers, separated into the different volunteer roles alongside guidance on what you should do in common scenarios which you may face as part of your volunteering.

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Safeguarding Factsheet

Outlines what safeguarding is, what abuse is and what you should do if you witness, have suspicions or someone discloses to you abuse of any kind.

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Transport Guidelines

This covers everything you need to know if you are a volunteer driver including the requirements of being a driver, taking on a driving task, passenger safety, expenses and parking.

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Telephone Befriending Guidelines

Conversation pointers, things to remember when talking to a service user on the phone and boundaries around telephone befriending. 

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Telephone Befriending Activity Ideas 

This document will provide you with some activity ideas you can complete over the phone to aid conversation. The ideas are suitable for those living with or without dementia and include He was/She was and Have you Ever. 

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Confidentiality Policy

Our policy on respecting confidentiality and the disclosure of personal information or data about any service user. You will have signed a copy of this at the volunteer induction.

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Volunteer Expenses Form

Download and complete this form to claim out of pocket expenses. All completed forms should be submitted to the office including all receipts or proof of expenditure. The completed form can be emailed or posted. Please ensure you claim within one month of expenditure.

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Activity Ideas

Hints and tips on activities you can do with your service user in your role as a volunteer befriender. These ideas are tailored towards a person living with dementia but they can be used in any befriending match.

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Communication Tips from People with Dementia
(sourced from "Dementia Diaries")

Top tops on the best ways to communicate with someone living with dementia. 

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Going for a Walk with a Service User

Practical guidelines to help if you are planning on going out for a walk with a service user, including planning your walk, preparing to leave, during and after the walk.

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Induction Training Slides

A copy of the presentation slides used at the online induction training. 

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Dementia Induction Training Slides

A copy of the presentation slides used as part of the induction training focusing on increasing your understanding of dementia. The slides contain an outline of some of the most common symptoms of dementia and how they might present themselves in a befriending relationship and tips on how to respond to these symptoms so that you feel supported and confident in your befriending match.

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