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  1. Services
  2. Services FAQs

Services FAQs

What services are you able to offer during COVID-19?

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We are offering regular telephone befriending delivered by volunteers. Some of our volunteers are now beginning to visit their befriendee in person outside their homes. At-home visiting is possible for service users who have been assessed in person in their home by one of our staff members. We are providing guidelines for people meeting up in person to ensure that they are as COVID-safe as possible.

We are offering the following groups online through Zoom:

  • Seated Dance on Tuesday mornings
  • Gentle Exercise on Friday mornings
  • Reading and Arts group for people with dementia (twice monthly on Tuesday afternoons)
  • Peer group for people with dementia (twice monthly on Thursday afternoons)
  • Musical Memories group for people with dementia (weekly on Wednesday afternoons)
  • Carers group for carers of people with dementia (monthly on Mondays)

We are also offering arts and crafts activities to those who are interested - our tutor delivers the material and instructions to your door.

We are hoping that we may be able to restart some of our gentle exercise groups in person (outside to begin with) and are working with the class venues to ensure that this is done safely. Watch this space!

For more details about any of these please call the office on 020 8299 2623 and we will get back to you.

Published: 24th August, 2020

Author: Mark Drinkwater

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Are you still accepting referrals during COVID-19?

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Yes, we are accepting referrals. When we receive a referral we contact the person by phone to find out what their needs are, rather than making a home visit. We are also matching people with telephone befrienders during this period, with a view to assessing them in person when that is possible.

Published: 24th August, 2020

Author: Mark Drinkwater

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How old do you have to be to use Link Age Southwark's services?

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Our services are available to anyone over the age of 60 or people of any age living with a diagnosis of mild-moderate dementia. 

Published: 27th January, 2020

Author: Laura Fitzpatrick

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How can I refer someone to your services?

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If you would like to refer an older person or a person living with dementia to our services, please fill out our referral form attached below and email it to us at [email protected]

Referral form

If you would prefer a physical copy of the form, please email us at [email protected] or call 020 8299 2623 and we would be happy to send a copy in the post.

Published: 26th January, 2020

Updated: 27th January, 2020

Author: Laura Fitzpatrick

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Are you able to provide services to people who don't live in Southwark?

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Unfortunately we are only able to provide volunteer befrienders, transport and support with odd jobs to those living in the London Borough of Southwark.

However, anyone, regardless of their address, is able to attend one of our social groups provided you can make you way independently. 

Published: 25th January, 2020

Updated: 27th January, 2020

Author: Laura Fitzpatrick

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Do you provide transport to your groups?

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Yes, we will always do our best to provide transport provided you can get in and out of a car safely and independently (please see the following question if you are a wheelchair user.)

Sometimes our ability to provide transport will depend on whether we have enough volunteer drivers available. 

Published: 24th January, 2020

Updated: 27th January, 2020

Author: Laura Fitzpatrick

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Are you able to provide transport for wheelchair users?

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Yes in some circumstances.

We use a minibus for a few of our gentle exercise groups which is able to transport people who need to remain in their wheelchair for the duration of the journey. However, these groups are currently quite full so attendance is not guaranteed. Please call the office on 020 8299 2623 to discuss attending one of these groups.

If you are able to self-transfer from your wheelchair, we are able to provide transport either by minibus or out network of volunteer drivers.

Published: 23rd January, 2020

Updated: 27th January, 2020

Author: Laura Fitzpatrick

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Can I have more than one befriender?

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We currently have a large demand for our services, with many more people being referred to us for a volunteer befriender.

As a result it is unlikely that we would be able to provide more than one volunteer per person. 

Published: 22nd January, 2020

Updated: 27th January, 2020

Author: Laura Fitzpatrick

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Do you provide volunteers to do weekly shopping?

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While we do have some volunteer befrienders who can accompany an older person to a shop once a week, either by car or on foot, we are not able to help with your big weekly shop.

However, we can provide the details of Age UK's "Food 2 You" service. Please call us on 020 8299 2623 to find out more about this service.

Published: 21st January, 2020

Author: Laura Fitzpatrick

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Can you help with my garden?

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Our volunteers can do light gardening such as mowing the lawn and pruning if you have the tools available. For a very overgrown garden we would be able to recommend alternative services. 

Published: 20th January, 2020

Updated: 27th January, 2020

Author: Laura Fitzpatrick

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Can you help with jobs around the home?

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Our volunteers can help with tasks such as changing lightbulbs, hanging curtains or putting up a shelf. For heavier jobs we would be able to recommend alternative services. 

Published: 19th January, 2020

Updated: 27th January, 2020

Author: Laura Fitzpatrick

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Do you organise parties?

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Yes, we usually run a party in the spring and in December with food and entertainment. Sometimes other organisations offer meals or parties for us which we can arrange to take people to. 

Published: 18th January, 2020

Updated: 27th January, 2020

Author: Laura Fitzpatrick

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How can I find out what activities you're organising in the near future?

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We produce a newsletter 5 times a year which we send to everyone who has been referred to us and used any of our services. Details of upcoming parties and other events are included in this newsletter and attendance is usually on a first come, first served basis.

Published: 17th January, 2020

Updated: 27th January, 2020

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I have a question that's not been answered here

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If you still have a question about volunteering with Link Age Southwark, please get in touch with us via our contact form or call us on 020 8299 2623 to discuss further. 

We'd love to hear from you. 

Published: 13th October, 2019

Updated: 10th January, 2020

Author: Laura Fitzpatrick

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I've always worked in the NHS, mostly in paediatrics, and when I retired I wanted to do something equally rewarding but different so when I found that Link Age Southwark (Dulwich Helpline as it was then) was looking for befrienders for the elderly I thought this sounded exactly what I was looking for. Read more

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Location: 46 Thurlow Park Road, West Dulwich, London, SE21 8HZ

Link Age Southwark
URC
Tell Grove
London
SE22 8RH

Phone: 020 8299 2623
Email: [email protected]

Registered as Charity number 1105923

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