We have had an amazing response from our existing volunteers and new volunteers coming forward as soon as the COVID-19 lockdown began, which means that we have been able to make over 60 new telephone befriending matches during the last three months.
This means that the immediate demand for this service among the older people registered with us has been satisfied. While we are receiving referrals for new service users, we are fortunate to have a waiting list of volunteers who are ready to start in a telephone befriending match as they arise.
If you are interested in becoming a volunteer telephone befriender with us then do get in touch and we will be happy to add you to a waiting list, so if the above situation changes we can get in touch with you to see if you are still available to start the full recruitment process.

Demand for our befriending service is growing, as we receive more and more referrals from social services, GPs, concerned friends and families. The people who are referred to us are lonely and often isolated. They need conversation to make them feel socially connected and part of their local community.

“Being a telephone befriender has given me an unexpected chance to get to know someone new”


The role involves:
  • Making regular calls (using your free minutes where possible) to an older person. This will be at a time and day arranged with the older person and that is convenient to the volunteer
  • Providing friendly conversation to make someone feel socially connected and part of their local community
  • Providing comfort that someone will be in regular contact
  • Telephone befrienders provide a listening and reassuring ear and to monitor general well-being of the older person
  • Encouraging them to undertake exercises in their home 
  • Encouraging them to be proactive in calling their family and friends on a regular basis where possible
  • Keeping in touch with the team at Link Age Southwark regarding your visits and informing us as soon as possible if you have any concerns.

Becoming a volunteer with Link Age Southwark is a fantastic opportunity to get to know new people and learn more about your local community.

Link Age Southwark will provide you with support and training to become a volunteer telephone befriender.

We cover all reasonable expenses and we are happy to provide references for volunteers who have completed 6 months of volunteering with us. 


How do I apply?

Complete online application form

If you would prefer, you can also download our application form here and email to [email protected]